Terms and Conditions
Terms and conditions
These Terms and Conditions comply with internationally recognized tourism and travel industry standards, including principles aligned with UNWTO (United Nations World Tourism Organization) guidelines, and govern the use of services provided by Ecuadordirect Travel, an Ecuador-based tour operator.
1. COMPANY INFORMATION
Ecuadordirect Travel is a legally registered tour operator in Ecuador, providing inbound travel services for international and domestic clients.
2. SCOPE OF SERVICES
Services include tour organization, accommodation booking, transportation, guided activities, and adventure tourism. Services may be operated directly or through vetted third-party suppliers.
3. BOOKINGS AND CONTRACT FORMATION
A binding contract is formed upon written confirmation and receipt of the required payment. Clients must review all documentation and notify the company of any discrepancies without delay.
4. PRICING AND PAYMENTS
Prices are quoted in USD unless otherwise stated. Prices may change due to external factors such as taxes, fuel surcharges, or supplier adjustments. Payment deadlines are binding.
Terms and Conditions
5. CANCELLATION, CHANGES, AND REFUNDS
Cancellation terms vary by service and supplier and will be provided in writing. Refunds, when applicable, are subject to supplier conditions and administrative fees. No refunds apply for unused services.
Cancellation terms vary by service and supplier and will be provided in writing. Refunds, when applicable, are subject to supplier conditions and administrative fees. No refunds apply for unused services.
6. CLIENT OBLIGATIONS
Clients must provide accurate information, comply with local laws, respect cultural norms, and follow safety instructions. Failure to comply may result in service termination without refund.
7. HEALTH, SAFETY, AND INSURANCE
Travel insurance covering medical care, evacuation, and trip interruption is strongly recommended and may be mandatory for certain activities.
8. ASSUMPTION OF RISK AND LIABILITY
Clients acknowledge that travel and adventure activities involve inherent risks. Ecuadordirect Travel limits liability to the maximum extent permitted by Ecuadorian law and international standards.
9. ITINERARY MODIFICATIONS
The company may modify itineraries for safety, operational, or force majeure reasons while maintaining service quality.
Terms and Conditions
10. FORCE MAJEURE
No liability shall arise from events beyond reasonable control, including natural disasters, pandemics, government actions, or civil disturbances.
11. DATA PROTECTION AND PRIVACY
Personal data is processed in compliance with applicable data protection regulations and used solely for travel-related purposes.
We comply with Ecuadorian legislation regarding the use and protection of personal data.
12. INTELLECTUAL PROPERTY
All website and marketing materials are protected intellectual property and may not be reproduced without consent.
13. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by the laws of the Republic of Ecuador.
Disputes shall be resolved through Ecuadorian courts, unless otherwise agreed.
14. ACCEPTANCE
Use of services constitutes full acceptance of these Terms and Conditions.